Privacy Policy

Privacy Policy

At Smile Spark Dental Clinic ("we," "us," "our," or "Clinic"), we are committed to protecting your privacy and ensuring you have a positive experience on our website and at our facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Please read this policy carefully to understand our privacy practices.

1. Information We Collect

We collect various types of information in connection with the services we provide:

Personal Information

• Full name, date of birth, and age
• Contact details (phone number, email, address)
• Emergency contact information
• Government identification details (Aadhar, PAN, Passport)

Medical & Dental Information

• Medical and dental history
• Current medications and allergies
• Dental X-rays and clinical photographs
• Treatment records and clinical notes
• Lab results and diagnostic reports

Payment Information

• Billing address and payment method details
• Insurance information (if applicable)
• Transaction history

Website Information

• IP address and browser type
• Pages visited and time spent on site
• Referral source and click patterns
• Cookies and tracking technologies data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Treatment Delivery: Providing dental services and maintaining treatment records
• Communication: Contacting you regarding appointments, treatment plans, and follow-ups
• Billing & Payment: Processing payments and managing invoicing
• Legal Compliance: Complying with regulatory requirements and maintaining medical records
• Quality Improvement: Analyzing feedback to improve our services
• Marketing: Sending promotional information with your consent
• Safety: Preventing fraud and ensuring clinic security

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Healthcare Providers: With other dentists or specialists for referral and treatment continuity
• Insurance Companies: For insurance claim processing (with your consent)
• Laboratory Services: With dental labs for diagnostic and prosthetic services
• Legal Requirements: When required by law, court order, or regulatory authority
• Emergency Situations: With emergency services if your life is at risk
• Service Providers: With data processors who assist in our operations (bound by confidentiality)

4. Data Security & Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission over secure networks
• Secure physical storage of patient records
• Access controls limiting staff to necessary information only
• Regular security audits and updates
• Confidentiality agreements with all staff members
• Secure disposal of sensitive documents

5. Data Retention & Storage

We retain your information for as long as necessary to:

• Provide ongoing treatment and continuity of care
• Comply with legal and regulatory requirements
• Resolve disputes and litigation
• Maintain medical-legal records (typically 7-10 years)

When information is no longer needed, it will be securely destroyed or anonymized as per applicable regulations.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request access to your medical records and personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal requirements)
• Right to Withdrawal: Withdraw consent for data processing
• Right to Portability: Request transfer of your data to another provider
• Right to Complaint: Lodge complaints with regulatory authorities

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and login information
• Track website usage and analytics
• Improve user experience and website performance
• Display personalized content

You can control cookie settings in your browser. However, disabling cookies may affect website functionality.

8. Third-Party Websites & Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

9. Children's Privacy

Our services are intended for patients of all ages. For pediatric patients, we collect information from parents or legal guardians. We do not knowingly collect information from children without parental consent. If we become aware of unauthorized data collection from minors, we will promptly delete such information.

10. International Data Transfers

Your information is primarily stored and processed within India. Any international transfer of data will be done in compliance with applicable data protection laws and regulations.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last Modified" date.

13. Legal Compliance

We comply with applicable privacy and data protection laws including:

• Information Technology Act, 2000 (IT Act)
• Bharatiya Nyaya Sanhita (BNS), 2023
• Medical Council of India regulations
• State Dentistry Council regulations